America’s prime automotive insurers in 2022 – a region-by-region breakdown

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Read extra: Revealed – which auto insurers are prime for buyer satisfaction?

J.D. Power polled nearly 37,000 auto insurance coverage policyholders from January to April and located that buyer satisfaction when it got here to premium costs dropped 5 factors to 769 (on a 1,000-point scale) from 2021. Overall satisfaction with auto insurance coverage corporations, in the meantime, remained regular at 834 from 835 a 12 months in the past, because of the steps taken by many suppliers to retain purchasers.

What measures did auto insurers take to construct buyer satisfaction and retention?

According to the agency’s report, there have been two “vivid spots” that enabled auto insurers to retain their shopper base.

“First, these insurers which are clear and notify clients prematurely of value will increase can blunt the detrimental results of a value enhance,” stated Robert Lajdziak, director of insurance coverage intelligence at J.D. Power. “Second, usage-based insurance coverage is rising shortly, with an all-time excessive variety of clients adopting these packages and because of their expertise utilizing them, general buyer satisfaction ranges have considerably risen.”

The examine confirmed that insurers had been in a position to mitigate the detrimental results of fee will increase by being proactive in regards to the scenario and notifying clients prematurely. In the previous 12 months, 59% of purchasers who skilled a value hike had been knowledgeable beforehand by their insurers, up from 44% in 2016. This resulted in a rise in general satisfaction scores by a mean of 37 factors.

Read extra: What motorists have to find out about their auto insurance coverage rating

During the identical interval, participation in usage-based insurance coverage packages, which use telematics know-how to watch driving habits and assign threat and pricing, doubled to 16%. The report discovered that value satisfaction amongst members was 59 factors larger, on common, in comparison with the general ranking.  

A region-by-region breakdown of America’s prime auto insurers for buyer satisfaction

The majority of areas registered a drop in buyer satisfaction scores in comparison with their 2021 scores, with the New York struggling an eight-point decline – the most important amongst all areas. The state was adopted by the Central area – consisting of Arkansas, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, and South Dakota – which noticed scores dip from 841 to 835.

Four areas – California, Southeast, Southwest, and Texas – posted a rise in general scores, whereas satisfaction scores in Florida and the North Central area remained nearly flat.

Below is a region-by-region breakdown of the nation’s prime auto insurers by way of buyer satisfaction primarily based on J.D. Power’s newest knowledge. It can be essential to take word that USAA got here out on prime in 10 of the 11 areas, largely by a mile, however was excluded from the rankings as a result of the insurer, which caters solely to members of the army and their households, didn’t “meet examine award standards.”

Read extra: Revealed – probably the most and least costly states for automotive insurance coverage in 2022

California

While California’s general satisfaction rating climbed 4 factors from final 12 months to 820, it nonetheless had the bottom trade common amongst all areas. Wawanesa retained the highest spot for the second straight 12 months, upping its scores a whopping 26 factors from 2021 and main distant second-placer Automobile Club of Southern California by 35 factors. Connect by American Family, Mercury, and Allstate rounded up the area’s prime 5 insurers.

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

Wawanesa

879

853

1st

2

American Club of Southern California (AAA)

844

830

third

3

CONNECT by American Family

834

839

2nd

4

Mercury

827

816

seventh

5

Allstate

826

803

tenth

6

GEICO

824

828

4th

7

Liberty Mutual

818

798

eleventh

8

State Farm

817

818

sixth

9

CSAA Insurance Group (AAA)

814

807

ninth

10

Farmers

809

811

eighth

 

Central

Overall buyer satisfaction ranking decreased six factors within the Central area. Shelter remained the highest auto insurer, registering a 10-point enhance in scores, which was 31 factors larger than the regional common. American Family rose from the sixth spot to say second, whereas GEICO and State Farm switched locations within the prime 5. Liberty Mutual, which was exterior the highest 10 final 12 months, grabbed fifth place after climbing its satisfaction rating by 15 factors. 

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

Shelter

866

856

1st

2

American Family

848

839

sixth

3

GEICO

847

845

4th (tied)

4

State Farm

843

847

third

5

Liberty Mutual

840

825

eleventh

6

American Club of Southern California (AAA)

838

829

eighth (tied)

7

Travelers

832

824

twelfth

8

Farmers

828

848

2nd

9

Auto-Owners Insurance

821

845

4th (tied)

10

Progressive

820

837

seventh

 

Florida

Florida’s satisfaction index dropped a solitary level from final 12 months to 832. The Hartford rose to first place from fourth in 2021, climbing its rating by 18 factors and unseating State Farm, which slid all the way down to quantity 4 after struggling an eight-point discount in its general scores. Allstate and Automobile Club Group shared the second spot, with the latter leaping from eighth place final 12 months after posting a 32-point enchancment in satisfaction scores.

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

The Hartford

860

842

4th

2=

Allstate

849

846

2nd

2=

Automobile Club Group (AAA)

849

817

eighth

4

State Farm

840

848

1st

5

GEICO

833

823

sixth

6

Liberty Mutual

831

Not ranked

7

Auto-Owners Insurance

822

844

third

8

Travelers

818

827

fifth

9

Progressive

810

822

seventh

 

Read extra: Revealed – probably the most and least costly automobiles to insure within the US

Mid-Atlantic

Average shopper satisfaction ranking decreased three factors to 839 within the Mid-Atlantic area, comprising Delaware, the District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia, and West Virginia. Erie Insurance claimed the primary spot within the area, posting a rating of 867 and taking up NJM Insurance, which dropped to fourth. Travelers, one other riser, secured second place, whereas State Farm and GEICO retained their spots within the prime 5. 

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

Erie Insurance

867

856

2nd

2

Travelers

860

836

4th

3

State Farm

851

851

third

4

NJM Insurance Co.

844

867

1st

5

GEICO

834

835

fifth

6=

Allstate

832

830

seventh

6=

CSAA Insurance Group (AAA)

832

806

twelfth (tied)

8

Nationwide

829

 

 

9=

Liberty Mutual

827

833

seventh

9=

Progressive

827

834

sixth

 

New England

New England’s regional satisfaction rating dipped from 828 in 2021 to 823 this 12 months. The area consists of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Amica Mutual was the area’s prime auto insurer for the tenth consecutive 12 months, though its scores dropped by 5 factors. State Farm, which noticed its rating go down 17 factors, additionally retained the quantity two spot. Plymouth Rock Assurance was the area’s largest riser, climbing all manner from quantity 11 to 3rd place. GEICO and Arbella rounded up the highest 5. 

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

Amica Mutual

862

867

1st

2

State Farm

838

855

2nd

3

Plymouth Rock Assurance

834

804

eleventh

4

GEICO

827

841

third

5

Arbella

819

809

tenth

6

Progressive

818

840

4th

7

Travelers

816

812

seventh (tied)

8

Safety Insurance

809

817

fifth

9

Liberty Mutual

806

816

sixth

10

MAPFRE Insurance

804

812

seventh (tied)

 

New York

New York Central Mutual took the highest automotive insurer award within the state, posting a ranking 12 factors above the regional common. It edged State Farm, which slid all the way down to second, and GEICO, which climbed to 3rd from fifth in 2021. A 22-point dip in ranking dropped Travelers to fourth place. Progressive accomplished the highest 5, rising from quantity eight final 12 months, regardless of a two-point discount in its general rating.

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

New York Central Mutual

834

827

4th (tied)

2

State Farm

831

859

1st

3

GEICO

829

827

4th (tied)

4

Travelers

822

844

2nd

5

Progressive

811

813

eighth

6

Allstate

810

814

seventh

7

Liberty Mutual

798

825

sixth

 

North Central

Comprising Illinois, Indiana, Michigan, Ohio, and Wisconsin, the North Central area noticed a marginal drop in general satisfaction scores from 839 to 838. Erie Insurance is the main auto insurer for the second straight 12 months, upping its ranking by 19 factors. It was adopted by Country Financial and State Farm, however Allstate, which jumped from quantity 13 to a tie with GEICO for the fourth spot, was the area’s largest riser.

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

Erie Insurance

876

857

1st

2

COUNTRY Financial

868

850

third

3

State Farm

848

851

2nd

4=

Allstate

847

827

thirteenth

4=

GEICO

847

837

eighth

6

The Hanover

843

836

ninth

7

American Family

838

844

fifth

8=

Auto-Owners Insurance

834

842

sixth (tied)

8=

Safeco

834

825

fifteenth

10

Grange Insurance

832

826

14th

 

Northwest

The Northwest area – consisting of Idaho, Montana, Oregon, Washington, and Wyoming – improved its general shopper satisfaction ranking from 827 to 829. The Hartford, which was not included in final 12 months’s rankings, surprisingly claimed the highest spot, posting an general rating of 842. State Farm dropped from first to second whereas GEICO’s nine-point enchancment was ok to safe third place. Last 12 months’s second-placer PEMCO slid all the way down to quantity 4, after a 12-point rating discount, whereas Progressive climbed a notch to finish the highest 5.

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

The Hartford

842

Not ranked

2

State Farm

839

844

1st

3

GEICO

832

821

fifth

4

PEMCO Insurance

823

835

2nd

5

Progressive

819

817

sixth

6

Safeco

816

803

eighth

7

Allstate

811

825

third

8

Farmers

802

813

seventh

 

Read extra: Top 10 automotive insurance coverage suppliers within the US in 2022

Southeast

Southeast posted the very best buyer satisfaction rating amongst all areas at 849, a two-point enhance from final 12 months. Alabama, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, and Tennessee comprise the area. For the eleventh consecutive 12 months, Farm Bureau Insurance – Tennessee held the area’s prime spot, though its rating dropped by six factors. Auto-Owners Insurance, which hiked its ranking by 22 factors, secured second place, unseating Erie Insurance. A 25-point enchancment in shopper satisfaction rating, in the meantime, helped Alfa Insurance declare fourth place from quantity eight in 2021. 

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

Farm Bureau Insurance – Tennessee

876

883

1st

2

Auto-Owners Insurance

871

849

fifth

3

Erie Insurance

868

874

2nd

4

Alfa Insurance

862

837

eighth

5

Kentucky Farm Bureau

860

866

third

6

State Farm

855

859

4th

7

Nationwide

850

831

tenth (tied)

8

Safeco

847

820

14th

9

North Carolina Farm Bureau

844

836

ninth

10

GEICO

843

843

sixth

 

Southwest

Overall shopper satisfaction rating declined by 5 factors to 827 within the Southwest. The area consists of Arizona, Colorado, Nevada, New Mexico, and Utah. American Family, which ended up in third place, relinquished the primary spot to State Farm, no because of a 17-point drop in satisfaction ranking. The Hartford rose from sixth to second this 12 months, whereas GEICO and Allstate claimed fourth and fifth place, respectively.

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

State Farm

848

847

2nd

2

The Hartford

834

826

sixth

3

American Family

833

850

1st

4

GEICO

827

829

fifth

5

Allstate

824

822

seventh

6=

Farmers

819

802

ninth

6=

Safeco

819

813

eighth

8

Liberty Mutual

815

836

third

9

Progressive

800

835

4th

10

CSAA Insurance Group (AAA)

798

800

tenth

 

Texas

A four-point enhance in regional buyer satisfaction ranking positioned Texas amongst this 12 months’s largest risers. Texas Farm Bureau is the undisputed chief amongst all auto insurers within the state, securing the highest spot for the eleventh straight 12 months. State Farm’s 13-point enchancment helped it declare second place, whereas GEICO and Automobile Club of Southern California burst into the highest 5 from sixth and eighth, respectively, in 2021, overtaking Allstate, which retained the fifth spot.  

Ranking

Insurer

2022 buyer satisfaction index ranking

2021 buyer satisfaction index ranking

2021 rating

1

Texas Farm Bureau

873

850

1st

2

State Farm

851

838

4th

3

GEICO

843

832

sixth

4

Automobile Club of Southern California (AAA)

835

810

eighth

5

Allstate

832

836

fifth

6

Progressive

831

843

third

7

Farmers

819

826

seventh

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